This is done in writing or through the booking system. It is every guest’s responsibility to make sure that arrival and departure date, as well as anything else that matters to the booking is correct. When booking, the guest must register as a user and provide personal information such as name, address, e-mail, phone number, credit card number with expiration date, as well as arrival and departure time.
Reinefjorden Sjøhus AS guarantee that personal information is stored and used in accordance with Norwegian law. The guest who makes the booking must be over 18 years old.
Check-in time at 2pm/14:00, check-out time no later than 11am, unless otherwise agreed in advance. If the time of arrival is later than 6pm/18:00, Reinefjorden Sjøhus AS ask to be informed about this.
Cancellation no later than 14 days prior to arrival is free of charge, except the handling fee for any bank charges by bank transfer which is deducted from the guest associated with the refund. If the guest cancel later than 14 days before, and earlier than 24 hours before check-in time (2pm.) the guest must pay a corresponding amount of 50 % of the total booking amount, as well as all specified costs related to the booking. Any refund will apply to the credit card used for booking. If the guest cancel later than 24 hours before check-in time (2pm.) the guest will be charged full price, as well as all specified costs related to the booking, plus 50% of the total amount of remaining days booked by the guest. Any refund will apply to the credit card used for booking. If the guest doesn’t show up, and has not cancelled in advance, it will be charged for all costs associated with the booking.
Cancellations must be sent to: post@reinefjord.no, optionally on the telephone: (+47) 907 25 683
INSURANCE
We recommend all our guests to make sure they have good insurance contracts in case of illness, loss or damage on personal items, accident, liability and others.
If Reinefjorden Sjøhus AS cannot give the guest the accommodation that was ordered, Reinefjorden Sjøhus AS will, as far as possible, offer the guest an equivalent standard without no extra charge. We ask our guest’s to specify their requirements, and wishes at the time of booking to be sure that we are properly prepared, for example, if the guest is a wheelchair user or has other disabilities. Pets are not allowed indoors. If a guest wish to bring a pet, please make this clear at the time of booking. Then we may offer accommodation in separate rooms attached to the cabin/seahouse.
All cabins and seahouses are non-smoking. If a guest breaches the smoking ban, Reinefjorden Sjøhus AS will charge the guest with NOK 2000,-.
The bill is paid when the order is made, unless otherwise agreed with Reinefjorden Sjøhus AS.
By drop in, the guest must upon arrival provide personal information/legitimize and pay in advance for the stay. Reinefjorden Sjøhus AS accepts the most common credit/debit cards.
However Reinefjorden Sjøhus AS is not obliged to accept other credit/debit cards or foreign currency unless this has been clarified with Reinefjorden Sjøhus AS in advance.
Reinefjorden Sjøhus AS reserves the right to correct any typographical errors and to make changes to prices or other information on our website.
Always be aware of where emergency exits and fire extinguishers are located.
In addition, we refer to the information in each cabin and seahouse.